Proactive and Smart Customer Management at Scale

More revenue. Stronger retention.
Lower cost to serve.

Win, Manage, Grow, and Renew more customers, with AI and Signum Intelligence powered software, backed by real expertise and proven at scale across mobile telecoms and card payments.

Two intelligent platforms, one mission: clarity for your customers, confidence for your teams, and measurable growth for your business.

1M+ Handsets Analysed Monthly
Millions of Billing Events Processed Near Real Time
£1B+ Revenue Analysed Annually
ISO 27001 Accredited
25+ Years Industry Experience
About Signum International

We turn billing data
into confident action.

For decades we have lived at the heart of complex billing. Signum exists to turn that experience into intelligence that helps you Win, Manage, Grow, and Renew more customers, across mobile telecoms and card payments.

25+ Years in Mobile Telecoms
1M+ Handsets Analysed Monthly
10+ Years in Card Payments
£1B+ Spend Analysed Annually
ISO 27001 Accredited
Cyber Essentials Certified

Built from the data up.
Not theory. Experience.

We don't just understand complex billing data. We've spent decades living at the heart of it.

Across mobile telecoms and card payments, we've seen the same problem play out time and again. The data exists. The insight is there. But clarity, guidance, and proactive action are consistently missing. Customers pay the price in confusion and billing disputes, your teams pay it in wasted effort, and the business pays it in lost revenue and avoidable churn.

Signum was built to fix that. Two intelligent platforms, one shared mission: turn data into confident action that grows revenue and keeps customers, consistently, auditably, at scale.

ISO 27001 ISO 9001 Cyber Essentials

Win, Manage, Grow, and Renew
more customers.

Everything Signum builds is oriented around one outcome: helping your business perform better across the entire customer lifecycle, from the first conversation to the final renewal. Signum Intelligence works continuously in the background, turning data into action at every stage of the relationship.

01 🏆
Win
Arrive at every opportunity with sharper insight. Data-backed proposals and competitive intelligence that make your case before you even speak, so you win more of the right business, faster.
02 🎯
Manage
Move from reactive firefighting to proactive, data-led management. Daily monitoring, billing anomaly detection, and insight cards for every account, so one manager can look after hundreds of customers, every day.
03 📈
Grow
Surface upsell and optimisation opportunities that manual processes miss. Automated signals with full context, growing revenue and share of wallet through better conversations, at scale.
04 🔄
Renew
Build the trust and evidence that makes renewal straightforward. A full audit trail as your renewal proof, because customers who feel looked after stay, and the record shows every proactive action.

Two platforms. The same data-first, intelligence-led foundation. Built to make your teams more capable, not replace them.

Real expertise. Real results.
Real operational change.

🧠

Built from the data up

We didn't build a platform and bolt intelligence on. We started with the data, because that's where the answers are. Every product decision reflects decades of domain experience.

⚙️

Operational effortlessness

The best technology disappears into your workflow. Signum is designed to reduce the friction your teams feel every day, not add new systems to learn.

📋

Always evidenced

Every action, interaction, and outcome tracked and auditable. For the first time, you have clear proof of the proactive service you've always promised.

🤝

Your pace, your goals

No required starting point. No automation level you have to reach. We work with you, not ahead of you.

🔒

Security you can trust

ISO 27001, ISO 9001, and Cyber Essentials accredited. We take the security of your data as seriously as you do.

💬

Expert support, always

You're not buying a platform and being left to figure it out. You're working with a team who understand your sector, your data, and what success looks like.

Billing intelligence works wherever billing complexity exists.

Our technology is transferable to any sector with utility or subscription-based billing. Energy, water, insurance, SaaS, and beyond.

The foundation is always the same: take the data, build the intelligence layer, and turn complexity into clear, confident action. We've done it in telecoms and payments. We can do it in your world too.

Signum Intelligence 📡 TELECOMS 💳 PAYMENTS ☁️ SAAS 🏥 INSURANCE 💧 UTILITIES ENERGY

Active sectors shown in colour · Future sectors available on request

BB

Bob Baker

Chief Business Outcomes Officer

If you're curious about what Signum could look like in your sector, Bob is the right person to start a conversation with. No pitch. No pressure. Just an honest discussion about your data, your challenges, and whether there's something we can build together.

Mobile Telecoms

Grow revenue and improve retention
across every customer, at scale.

Signum Connect monitors unbilled mobile usage in real time, flags the customers who need attention while there's still time to act, and recommends the next best action — automating outreach so providers can manage accounts proactively, at scale.

For mobile network operators, resellers, and dealers.

100sOf customers managed proactively per account manager
60%Fewer billing disputes, caught before the invoice is generated
+18ptsAverage NPS improvement within 90 days
70%Reduction in manual billing investigation time

★ Indicative figures based on deployment data

ISO 27001 Accredited
25+ Years in Mobile Telecoms
1M+ Handsets Analysed Monthly
Multi-carrier Environments
Full Audit Trail, Always On

Your customers find their billing
problems before you do.

"Most providers only learn about a billing problem when the customer spots it on their invoice and raises a query. By then the conversation is already about investigation, explanation, and damage limitation, not growth."

60% of disputes
Could be caught before the invoice is generated
70% of time lost
Account team time lost to manual reporting and investigation
100s ACCOUNTS
One account manager can manage proactively with the right platform
01

Disputes start on the invoice

By the time a billing spike, tariff mismatch, or anomaly reaches the customer's bill, you're already into queries, credits, and damage limitation.

02

Proactivity doesn't scale manually

Top accounts get attention. Everyone else gets reactive support. Your best account managers are buried in admin, so growth, VAS adoption, and retention all suffer.

03

No consistency or evidence

Outcomes depend on individuals spotting things by hand. No audit trail. No consistent process. No proof of the service you promise to deliver.

04

The business pays for it

Reactive queries, avoidable credits, and high turnover in customer-facing roles all carry a direct, measurable cost, in revenue lost and cost to serve.

From reactive to proactive.
The same billing event, two outcomes.

This is what happens when a billing anomaly occurs, without Connect, and with it. The difference isn't just speed. It's revenue, trust, and every subsequent conversation.

Without Connect
D1
Day 1
Anomaly occurs undetected
A tariff mismatch causes charges to spike. No system flags it. No one knows.
D18
Day 18
Invoice arrives
Customer receives a bill significantly higher than expected. Trust begins to erode.
D20
Day 20
Customer raises a dispute
Account manager now on the back foot. Investigation begins. Time and goodwill lost.
Dispute raised
D25
Day 25
Credit issued, relationship damaged
Revenue written off. Customer's confidence shaken. Renewal now at risk.
Revenue lost · Trust eroded
With Connect
D1
Day 1
Anomaly detected immediately
Connect spots the tariff mismatch from the daily billing file. An insight card is generated automatically.
D2
Day 2
Account manager notified with context
A clear plain-language explanation and suggested communication land in the account manager's queue, ready to send.
D3
Day 3
Proactive customer contact
Customer is contacted before they've noticed anything. The issue is explained clearly and resolved.
Resolved proactively
D3
Day 3 onwards
Trust strengthened · Audit trail logged
No dispute. No credit. No erosion of trust. Every step logged and auditable. Renewal conversation now easier.
Revenue protected · Loyalty built

Five capabilities that work together.

Connect brings billing, usage, tariff, and customer data into one intelligent view, then drives everything from insight through to customer communication and automated change.

01

Single Customer View

Billing, usage, tariff, and operational data unified in one place. Every account. No system hopping. No gaps.

02
📋

Insight Cards

Plain-language explanations of bill changes and anomalies, so every conversation starts with genuine clarity.

03
📊

Usage & Tariff Intelligence

Cost drivers, optimisation opportunities, and behavioural trends surfaced in real time.

04
🧠

Signum Intelligence Layer

The engine behind everything. Detects, explains, recommends, and guides, every account, every day.

05
💬

Comms & Actions

Customer communications drafted and ready in one click. Review and send, or let Connect deliver automatically.

The intelligence brain
that makes everything work.

Signum Intelligence isn't an AI feature bolted onto an existing tool. It's the foundation we built first, running continuously across every customer account, turning complex data into clear action.

Always-on

Usage & Billing Monitoring

Continuously monitors every account's billing and usage against subscribed tariffs, bundles, and services, every day. Anomalies, mismatches, and opportunities surface automatically before any customer notices them.

Plain language

Storyboard & Message Creation

Translates complex billing data into a clear, human narrative. Drafts accurate, context-aware communications on behalf of the account director, consistently, at scale, on-brand and ready to send.

From insight to outcome

Tasks & Actions

Generates the right next step, whether that's a communication, a change recommendation, or a risk flag. Guides your team from identification through to resolution without manual decision-making at every stage.

No customer left behind

Consistency at Scale

Every customer receives the same standard of proactive attention, regardless of who manages their account. Proved with a full, unbroken audit trail, evidence of the service you've always promised.

"The value is not the agent itself. It's the system behind it. Most AI initiatives struggle because of fragmented data, legacy workflows, and lack of governance. We've built the environment intelligence needs to succeed."

Built for every part of the
mobile telecoms channel.

Whether you're managing thousands of B2B accounts across a national network, running a reseller operation, or building customer relationships as a dealer, Connect gives every part of the channel the same advantage.

🏆

Win with better intelligence

Arrive at every opportunity with sharper insight and the data to make your case. Demonstrate your service model before the customer has even signed.

🏢

Manage hundreds per head

Every billing event, tariff change, and usage trend monitored, explained, and actioned automatically. No customer left behind, regardless of size.

📈

Grow revenue and VAS adoption

Surface upsell and value-added service opportunities your team would otherwise miss, automatically flagged with full context and the right recommendation.

🔄

Renew with evidence, not hope

Show customers exactly what you've done for them across the full contract term. The audit trail Connect creates is your most compelling renewal asset.

📡

Multi-carrier & API ready

Connect operates across multi-carrier environments, consolidating data sources into one intelligent view. Direct provisioning API integration closes the loop end to end.

📋

Consistent, evidenced service

Every proactive action logged. Every customer interaction tracked. For the first time, you have clear, auditable proof of the managed service you've always promised.

We work with you,
not ahead of you.

No required starting point. No automation level you have to reach. From daily monitoring to a full AI persona, we build to where you want to go.

Stage 1Start here

Intelligence & Insight

Daily monitoring and clear data presentation. Your team sees what matters, when it matters, without manual effort.

  • Daily account monitoring
  • Bill change detection
  • Usage anomaly alerts
  • Single customer view
Stage 2Scale further

Actions & Communications

Tasks, next-best actions, and customer communications created automatically, ready for your team to review and send.

  • Auto-drafted customer emails
  • Next-best action guidance
  • Task and workflow creation
  • Account director reviews
Stage 3End-to-end

Full Automation

Communications sent, approvals processed, and tariff changes enacted via API, with oversight built in throughout.

  • Direct customer communication
  • Approval and change workflow
  • Provisioning API integration
  • Human oversight retained
Stage 4Your voice

AI Persona

A fully tailored intelligence assistant in your organisation's voice. Your team talks to the data, and it responds with insight and ready-to-send communications.

  • Custom AI persona, your tone
  • Conversational data interaction
  • Best-fit recommendations
  • Instant comms generation

Less admin. More relationship.

When your team isn't buried in manual reporting and reactive queries, they can focus on what they do best, building real, trust-based relationships that create long-term loyalty.

Before Connect
  • Manual billing investigation
  • System-hopping for data
  • Reactive query handling
  • Inconsistent service quality
  • Demoralised teams
  • No audit trail
With Connect
  • Insight at a glance, daily
  • Single intelligent view
  • Proactive conversations
  • Consistent quality at scale
  • Confident, motivated teams
  • Full audit trail, always on
💬

Data-powered conversations

Every interaction backed by real intelligence, with context, insight, and the right recommendation in hand before the conversation starts.

🤝

Human-to-human relationships

Freed from admin, your people invest in the trust and understanding that drives real loyalty, things no platform can replicate.

Improved morale & retention

Account managers who spend their day on valuable work, not admin, stay longer, perform better, and deliver a more consistent service.

📊

Better internal collaboration

Everyone working from the same data picture means better conversations with sales and specialist teams, driving the right outcomes for every customer.

What Connect delivers in practice.

The outcomes that matter most, across revenue growth, retention, productivity, billing disputes, and evidence.

Billing disputes reduced60%
Manual investigation time saved70%
NPS improvement (within 90 days)+18pts
Customer interactions evidenced100%
Accounts managed proactively per AM100s

★ Indicative figures based on deployment data

outcomes proven

From data to action.
The full end-to-end loop.

Connect doesn't just flag a problem for a human to investigate. It drives the process all the way from detection to resolution, consistently, every day, for every customer.

01
Detect

Anomaly identified

Tariff mismatch, usage spike, or optimisation opportunity identified from daily billing files.

02
Analyse

Data matched

Billing data matched against subscribed tariff, usage, and behaviour to establish full context.

03
Recommend

Next-best action

Signum Intelligence generates the right recommendation with full context and suggested communication.

04
Communicate

Customer contacted

Clear, accurate communication drafted and sent, reviewed by the AD, or delivered automatically.

05
Act

Change enacted

Customer approves. Change enacted via API. Every step logged, audited, and evidenced.

↻ Runs continuously, every account, every day, automatically
Card Payments · CPQ Intelligence

Total field autonomy.
Uncompromised margins.

Pricing Genie is the commercial intelligence layer for card payment providers. It turns defensive frontline negotiations into a strategic listening post, giving your sales force the autonomy to close complex deals on the spot, while mathematically protecting your margins.

For acquirers, ISOs, payment processors, and merchant service providers.

10+Years in card payments
£1B+Payment spend analysed annually
ISO 27001& Cyber Essentials accredited
UK & EUPan-European acquiring capability
Trusted Across the UK & Europe
£1B+ Payment Spend Analysed Annually
Built Exclusively for Card Payments
ISO 27001 Accredited
10+ Years in the Industry

A CPQ engine built exclusively
for card payment providers.

Pricing Genie sits inside your sales workflow as a Configure, Price and Quote engine. When a rep opens a quote, it surfaces live competitive pricing data, enforces your margin floor automatically, and generates an accurate proposal in minutes. Every deal is tagged, tracked, and fed back into a growing intelligence layer. No spreadsheets. No manual approvals. No calls back to the desk.

Field Autonomy Without Compromise

Margin parameters are baked directly into the live quoting workflow. Your sales force runs at maximum speed, but the system mathematically prevents them from crashing into unprofitability. Total autonomy and total protection, at the same time.

📡

Strategic Intelligence Gathering

Competitor and cost intelligence is captured directly in the field without pausing negotiations. Pricing Genie acts as an active listening post, keeping leadership in possession of a clear, continuously updated view of the commercial landscape.

🧩

Embedded Agility

Reps map card and network interchange categories automatically, constructing and safely distributing customised quotes that capture higher basis points from complex embedded finance structures, on the spot, in the first meeting.

Your spreadsheets kept things stable.
That stability is hiding a silent cost.

You have survived the tech shifts and the portfolio migrations. But the control you feel in the back office is not the control you have in the field.

01

The illusion of control

Manual spreadsheets keep operations stable but mask the silent leakage happening in the field. The control you feel is not the control you have.

02

Defensive discounting

When a merchant pushes back, an unsupported rep instinctively drops pricing to protect their commission. The deal closes. The margin does not survive it.

03

The back-office black hole

Centralising approvals through spreadsheets strips away deal velocity. Vital customer signals go cold. Leadership is always reacting, never leading.

04

Hunting blind

Without live, data-driven agility, your team cannot construct and optimise complex embedded finance structures on the spot, missing the basis points that make deals worth winning.

Your manual processes are not just costing you deal velocity. They are causing your organisation to silently bleed basis points on every single negotiation happening in the field right now.

From passive compliance
to active guardrails.

This is not a software upgrade. It is a fundamental shift in how your commercial organisation operates in the field.

The old way · Passive compliance
  • Reps pause deal momentum to ask for manager approvals, losing the moment a merchant is ready to sign
  • Compliance is validated only after the fact, leaving margin errors buried until a quarterly review
  • Highly vulnerable to human mathematical error and fear-driven discounting under pressure
  • Raw customer pushback and live competitor intelligence is lost to manual administration
With Pricing Genie · Active guardrails
  • Total autonomy to quote on the spot in the first meeting. No approval calls. No lost momentum. No second visits
  • Rigid mathematical guardrails make it physically impossible to quote below the baseline. Built in, not bolted on
  • Instant field closure while surfacing live frontline bid data automatically, with zero manual intervention
  • A real-time strategic listening post, capturing every competitor signal at the moment it is spoken

The central commercial hub.

Pricing Genie captures the chaos of the frontline and translates it into executive visibility. Every complex negotiation, every competitor signal, every fragmented channel feeds into one centralised intelligence hub that turns raw commercial pressure into structural strategic advantage.

The Inputs
Frontline Chaos
  • Customer pushback
  • Complex portfolios
  • Fragmented channels
  • Competitor pricing
The Hub
The Invisible Guardrail & Listening Post
  • Mathematical protection
  • Live intelligence capture
  • Automated compliance
  • Zero manual entry
The Outputs
Strategic Value
  • Optimised yield
  • Deal velocity
  • Institutional scale
  • Executive intelligence

What changes the day
you switch the guardrails on.

Most pricing operations still run on spreadsheets, guesswork, and after-the-fact supervision. Here is the before and the after.

Without Pricing Genie
  • React to competitor pricing with no data
  • Manual spreadsheets and guesswork on every deal
  • Over-discount to win, or lose on price
  • No pipeline intelligence, hours lost to quoting
  • Margin erosion hidden until the quarterly review
With Pricing Genie
  • Lead with evidenced, competitive proposals
  • One centralised CPQ source of truth
  • Know the exact basis points needed to win
  • Live pipeline intelligence, zero manual entry
  • Minutes on quoting, hours on relationships

Commercial data, captured
automatically at every stage.

Because the diagnostic methodology is built directly into the CPQ workflow, intelligence is captured automatically. No extra tools. No manual steps. No disruption to the conversation.

1
Configure & Quote

Precise, evidenced proposals generated in minutes, not hours.

2
Validate Outcomes

The exact basis points required to win each deal, recorded automatically.

3
AutoTag & Report

Geography, channel, and deal type tagged with zero manual entry.

4
Intelligence Compounds

Every deal sharpens the platform. The system learns. The decisions improve.

↻ Every deal makes the next one sharper

Four executive outcomes.

The shifts that show up in the numbers, the quarter after you deploy.

Win Rate

Lead with evidence, not guesswork. Know what it takes to win before you quote.

Deal Cycle

Minutes to quote, not hours. Close in the first meeting, not the third.

Margin

Win at the right price every time. Guardrails make under-pricing impossible.

Pipeline IQ

Intelligence compounds with every deal. Commercial loyalty is built between deals.

Standardise commercial operations
without a rip-and-replace.

Whether you are evaluating a legacy portfolio or managing a pan-European direct sales team, Pricing Genie enforces the same commercial boundaries automatically. Modular by design, connecting to existing CRM, billing, and reporting platforms via API. Start with what matters most and scale from there.

Payments Acquirers

Institutional standardisation at scale

Standardise margin restrictions safely across highly fragmented direct and indirect channels. Eliminate the over-discounting that happens when reps chase volume quotas at the expense of risk margins. Every rep operates inside the same boundaries, enforced automatically.

ISO Leaders

Empowering agent agility, safely

Capture unstructured competitor data during the initial consultation and distribute customised quotes on the spot, without calls back to the desk. ISOs survive on deal velocity and margin protection. Pricing Genie delivers both, in every field interaction.

Acquiring Banks Merchant Service Providers ISOs Sales Organisations Pan-European Payment Providers

The thinking behind the platform.

Proactive, not reactive

Give your teams the intelligence to lead every commercial conversation, rather than scrambling to respond to what a competitor has already offered.

Intelligent, not fragmented

One centralised CPQ deployment replaces disjointed spreadsheets and gives every touchpoint a single, clean source of commercial truth.

Automated, but human

Technology carries the computational weight so your people can focus on the relationship. The human conversation is where deals are won.

Consistent across every territory

The same quality of pricing intelligence whether in the UK, Ireland, or across Tier-1 acquiring networks in Western, Central, and Southern Europe.

A decade of card payments intelligence,
built from the data up.

10+Years in Card Payments
£1B+Payment Spend Analysed Annually
ISO 27001Accredited
Cyber EssentialsCertified
Pan-EuropeanAcquiring Capability