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Comms Index

October 2020

Our October 2020 insights and trends from the world of voice, SMS and data traffic. Collated by your Signum – your usage profiling and tariffing experts.
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TELESCOPE COMMS INDEX – OCTOBER 2020

Traffic increases after September dip

We are seeing month-on-month growth in October for all our indices compared to September – with 10% increases for voice, and 7% increases for data and SMS.

Bob Baker

Bob Baker

CEO

Bob Baker is the owner and founder of Signum International Limited and acknowledged as an industry expert in the field of telecoms insights and billing

SMS jumps back up as business mobility extends as the economy expands

  • UK data usage shows consistent month on month growth outside of the WFH WiFi network
  • RLH data usage reflecting higher average usage, while total numbers reflect travel restrictions
  • Total talk time bounced back up as economy got busy
  • IDD average call duration and total talk time rises again with the return to work, some 83%+ calls to European destinations.
  • SMS total volumes bounce back on par with pre-Covid-19 monthly averages

SIGNUM DNA

A Word About Our Data …

As we have integrated our Signum DNA into Telescope, our Self Service Analytics platform for communications insights, what better way to promote one of the UK’s largest enterprise based expense management research and analysis data warehouses.

We process in excess of 1M active subscriptions, 2.5 petabytes of data usage, 200M voice minutes and 25M SMS events per month:

  • All voice volumes are reported in minutes
  • All data volumes are reported in Gigabytes (Gb)
  • Each SMS/MMS as a single event record

Using a 5 month average (inclusive Nov’19 to Mar’20) as our baseline, we wondered how usage had changed and what our “new normal” looks like.

Data Indices

 

Avg Data Usage by Active Subscriber per Zone

Calculation = Total Gb Usage divided by Total Count of Active Subscribers per Zone

Legend: 

  • UK = United Kingdom
  • RLH = Roam Like Home (predominantly EU)
  • RoW = Rest of World (All non RLH / UK countries)

Monthly Aggregate Roaming Profile by Region

Calculation = Stacked 100% of Total Gb Usage by Region 

Legend:

  • EU (RLH) = Roam Like Home EU
  • EU = Other Europe (non RLH)
  • NA = North Americas (USA & Canada)
  • APAC = Asia Pacific 
  • RoW = Rest of World

Notes about Data Zones

  • Roam Like Home (RLH EU) includes countries such as France, Germany, Greece, Netherlands and Spain
  • EU includes countries such as Albania, Bosnia, Israel, Turkey and Ukraine
  • North Americas includes both United States of America (USA) and Canada (CAN)
  • Asia Pacific includes countries such asAustralia, China, Japan, Malaysia and New Zealand as well as South Africa (ZAR) 
  • Rest of World includes all countries not incorporated in previous categories

Voice Indices

 

Average Total Talk Time in Minutes per Active Subscriber

Calculation = Total Monthly Minutes divided by Total Active (All) Subscribers

Legend

  • ITU ICT – Heavy User ( 140 Minutes) Benchmark profile

Average Call Duration by Call Type & Location

Calculation = Total Minutes divided by Total Number of Calls by Call Type

Legend

  • UK Std = UK Standard Geographic & Mobile
  • IDD = UK origination of International Direct Dial calls
  • EU O/B = EU origination of outbound calls
  • RoW B/W = Inbound and Outbound (Both Way) calls while

 

Monthly Aggregate Minutes Roaming Profile by Region